Finding the Right Answer for Your Account
This FAQ is organised around the questions that come up most often — not a catch-all dump of policies. If you're new, start with the account and deposit sections. If you've been around a while and hit an issue with a Nagad or Rocket withdrawal, jump straight to the payment questions. Each answer gives you the actual step, not a pointer to
somewhere else. Where a process involves your mobile wallet, we describe what happens in the app and what happens on our end. Access to certain features depends on your local law and eligible regions, so availability may vary. We update answers here when our processes change, so the information reflects how things actually work right now. If your question isn't covered, our
support team is reachable and will respond with the same level of detail. Look for the support section on this page to see how to reach us directly.
- bKash
- Nagad
- Rocket